Handling External Stakeholder Inquiries During Product Backlog Refinement
Effective management of Product Backlog refinement is crucial for maintaining the flow of work within a Scrum Team. When questions arise that require input from stakeholders outside the Scrum Team, it’s important to handle these inquiries in a manner that ensures the team can continue working efficiently without unnecessary interruptions.
Exam Question
During a Product Backlog refinement session, Developers ask a question about a Product Backlog item. Answering that question will require the Developers to set up a session with stakeholders from outside the Scrum Team. What is a helpful course of action to take during the Product Backlog refinement session?
(choose the best answer)
A. Pause the current Sprint until the technical problem can be resolved.
B. Ask the Scrum Master to eliminate the outside impediment.
C. Add a new item to the Product Backlog to answer the question.
D. Delete the item from the Product Backlog.
Correct Answer
C. Add a new item to the Product Backlog to answer the question.
Explanation
Correct Answer
C. Add a new item to the Product Backlog to answer the question:
When a question arises that requires stakeholder input, the best course of action is to create a new Product Backlog item to track this inquiry. This ensures that the need for further information is documented and prioritized without disrupting the current flow of work. It also allows the team to continue working on other items while the necessary information is gathered. This approach maintains the integrity of the Sprint while ensuring that important questions are addressed in a timely manner.
Why the Other Options Are Less Relevant
A. Pause the current Sprint until the technical problem can be resolved:
Pausing the current Sprint is not practical as it would halt all progress and disrupt the team’s workflow. This option is not aligned with the principles of Scrum, which emphasize maintaining a steady pace of work and continuous progress.
B. Ask the Scrum Master to eliminate the outside impediment:
While the Scrum Master can assist in facilitating communication and removing impediments, this option does not directly address the need for capturing and prioritizing the specific question that has arisen. It is more effective to document the inquiry as a new Product Backlog item.
D. Delete the item from the Product Backlog:
Deleting the item without addressing the question would ignore a potentially important aspect of the product development. This could lead to incomplete or incorrect work being delivered, which does not align with the goal of delivering high-quality, valuable increments.
Benefits of Adding a New Product Backlog Item
- Maintains Workflow: Keeps the current Sprint on track by allowing the team to continue working on other items.
- Ensures Accountability: Clearly documents the need for additional information, ensuring it is not overlooked.
- Facilitates Prioritization: Allows the Product Owner to prioritize the inquiry alongside other Product Backlog items based on its importance and urgency.
- Enhances Transparency: Provides a transparent way to manage and track the need for stakeholder input, aligning with Scrum values.
Relevance to the PSPBM Skills Exam
Understanding how to effectively manage and refine the Product Backlog is crucial for the Professional Scrum Product Backlog Management Skills (PSPBM) exam. This knowledge demonstrates the ability to maintain a productive and efficient workflow while ensuring that all necessary questions and issues are addressed in a structured manner.
Key Takeaways
- Creating a new Product Backlog item for stakeholder inquiries ensures that the question is addressed without disrupting the current Sprint.
- This approach maintains workflow, ensures accountability, facilitates prioritization, and enhances transparency.
- Effective Product Backlog management is essential for the success of Scrum Teams and is a key focus of the PSPBM Skills exam.
Conclusion
Adding a new Product Backlog item to address stakeholder inquiries during refinement sessions is a best practice that helps maintain the flow of work and ensures that important questions are not overlooked. For more information on preparing for the PSPBM Skills exam, visit our Professional Scrum Product Backlog Management Skills PSPBM™ Exam Prep.
